Refund & Cancellation Policy

This Refund & Cancellation Policy explains the refund and cancellation terms applicable when you use the services of SM Flight Reservation (‘we,’ ‘our,’ or ‘us’). By using our website or services, you acknowledge and agree to the terms outlined below.

—

1. Nature of Our Services

SM Flight Reservation is an independent flight reservation assistance service. We do not sell airline tickets, process payments for travel bookings, or control airline policies.

Our role is limited to assisting users with travel-related information and redirecting them to third-party booking platforms, including Reservations.com, where bookings are completed.

—

2. No Direct Refunds by SM Flight Reservation

SM Flight Reservation does not collect payment for airline tickets or travel reservations. Therefore:

We do not issue refunds for flight tickets
We do not process cancellations or changes
We do not control refund eligibility
All payments, cancellations, changes, and refunds are handled exclusively by the third-party booking platform or airline used to complete the reservation.

—

3. Third-Party Booking Policies

Refund and cancellation eligibility depends on:

The airline’s fare rules
The third-party platform’s terms and conditions
The type of ticket purchased (refundable vs. non-refundable)

You must review and accept the applicable third-party policies before completing your booking.

—

4. Service Fees (If Applicable)

If SM Flight Reservation charges a separate service or assistance fee (where permitted by law), such fees:

Are for consultation or assistance services only Are non-refundable once the service has been provided

Any such fees will be clearly disclosed prior to payment.

—

5. Airline-Initiated Changes or Cancellations

SM Flight Reservation is not responsible for:

Airline schedule changes
Flight delays or cancellations
Overbooking or denied boarding

In such cases, refunds or rebooking options are determined solely by the airline or booking platform.

—

6. Chargebacks and Disputes

If you believe you were charged incorrectly by a third-party platform, you must contact that platform or your payment provider directly.

Initiating chargebacks against SM Flight Reservation for bookings completed on third-party platforms may result in denial, as we are not the merchant of record.

—

7. Customer Responsibilities

You are responsible for:

Reviewing fare rules and refund terms before purchase
Ensuring traveler information is accurate
Contacting the correct platform for cancellations or changes

—

8. Limitation of Liability

To the maximum extent permitted by law, SM Flight Reservation shall not be liable for any losses, damages, or expenses arising from cancellations, refunds, or booking disputes handled by third parties.

—

9. Policy Updates

We reserve the right to update this Refund & Cancellation Policy at any time. Updates will be posted on this page with a revised effective date.

—

10. Contact Information

If you have questions regarding this Refund & Cancellation Policy or our assistance services, please contact us:

SM Flight Reservation
Email: info@smflightreservation.com

—

Last updated: 17th December, 2025